Setting Up Keyword Rules
Automatically reply or take action when a customer sends a specific word — no manual monitoring required.
How to do it
Click Automation in the left sidebar and select Keyword Rules. Then click New Rule.
Type the words or phrases that should trigger this rule (e.g. "price", "pricing", "how much"). You can add multiple keywords — any one of them will activate the rule.
Select what happens when the keyword is detected: Send a message (type the reply), Assign to an agent, or Trigger a chatbot flow.
If you chose "Send a message", write the reply in the text area. You can include your rate card, product info, or a booking link.
Enable the rule using the toggle and click Save Rule. The rule is now live and will trigger automatically whenever a customer sends a matching keyword.