Sending Your First Broadcast Campaign
Reach hundreds or thousands of customers at once with a single WhatsApp message — promotions, updates, or announcements.
How to do it
Click Campaigns in the left sidebar, then click New Campaign.
Enter a name for internal reference (e.g. "Diwali Sale 2025"). Customers don't see this name.
Choose All Contacts to message everyone, or apply tag/segment filters to target a specific group (e.g. only contacts tagged "VIP" or "Mumbai").
Select from your Approved WhatsApp templates. Only Meta-approved templates can be used for campaigns. If you don't have one yet, create a template first.
If the template has variables (e.g. {{1}} for customer name), map each variable to a contact field such as Contact Name or enter a fixed value.
Review the recipient count and message preview. Click Send Now to send immediately, or Schedule to set a future send time.