Automation & AI

Setting Up AI Auto-Reply

Configure BizBotify's AI to automatically answer customer questions around the clock using your own business knowledge.

10 min Intermediate

How to do it

Go to Automation → AI Auto-Reply

Click Automation in the left sidebar and select AI Auto-Reply.

Toggle "Enable AI Auto-Reply" on

Switch the Enable AI Auto-Reply toggle to on. The AI will now be active for incoming messages.

Set the hours when AI should respond

Choose whether the AI responds 24/7 or only outside your business hours. If you want human agents to handle messages during work hours, select the outside-hours option.

Choose the AI personality tone

Select a tone that matches your brand: Formal, Friendly, or Concise. This controls how the AI phrases its responses.

Link your Knowledge Base

Select the Knowledge Base the AI should use to answer questions. The AI uses the entries in your Knowledge Base to respond accurately to customer enquiries. If you haven't built one yet, see the Knowledge Base guide first.

Set the escalation rule

Choose when to hand off to a human: after the AI fails to answer a question a set number of times, or when the customer explicitly asks to speak to a person. Set this number and click Save.

What to do next

Building Your Knowledge Base

Teach the AI your prices, policies, and FAQs.

Read guide →
Setting Up Keyword Rules

Trigger instant replies with keywords.

Read guide →
Building a Chatbot Flow

Create multi-step automated conversations.

Read guide →