Using the Team Inbox
Manage all your customer WhatsApp conversations in one place — filter by status, assign to agents, and reply instantly.
How to do it
Click Inbox in the left sidebar. All incoming WhatsApp conversations from your customers appear here in real time.
Use the status tabs at the top — Open, Pending, or Resolved — to focus on the conversations that need attention.
Select any conversation from the list on the left. The full message thread opens in the centre panel. Customer details appear in the right panel.
Type your message in the text box at the bottom of the conversation. Press Enter or click Send. The message is delivered to the customer on WhatsApp immediately.
The right panel shows the customer's name, phone number, tags, and full conversation history. Click the Edit icon to update their contact details.